Julien and Aaron used to be peers back in 2015 when Julien was the Regional Marketing Leader and Aaron was the General Manager for Lalamove. In this chat, Julien joins with Aaron to chat about how we should rethink about customer service and people at work. Julien stresses the importance to look at employees and customers as humans instead of some numbers hidden behind spreadsheets.   

Julien is a regional marketing leader, author, and co-founder of CX Therapy where he proactively shares how customer experiences go wrong and what people can learn from it.